Why Am I Receiving Mail? Frequently Asked Questions

January 3, 2019

Most of our donors fall into two camps:

There are those that love receiving a physical piece of freshly printed, personally addressed mail.

… And those digitally-devoted donors who prefer to keep in touch with us online, receiving their latest news via our e-Newsletter The River’s EDGE or on social media.

As a Foundation (even as supporters of North America’s most digital hospital), it’s important to us that we get it right, and communicate with you the way you like most. We’ve answered your FAQs about mail:

Why am I receiving mail?

There are a few reasons why you would receive mail from us. If you’ve made a donation by cash, cheque, credit card, or in person at our office, your tax receipt will be sent to you by mail, and you may receive mail in the future. If you made a donation online, you may have told us you wanted to be contacted by mail going forward (your tax receipt will automatically be sent to you by email).

If you were recently a patient at Humber River Hospital, you may receive mail from us a few months later. Please note that patient and donor privacy is incredibly important to us, so we do not trade, rent, or buy lists. For patient privacy, the Foundation does not see patient data, which is handled by an independent third party.

Please send me mail! (or, I no longer wish to receive mail)

To update your communications preferences with us, please contact Saneh at sansingh@hrh.ca or 416-242-1000 ext. 81517. Many of our donors appreciate reading about patient stories, Hospital innovations, and upcoming events in our newsletter.

Our email communications are CASL compliant, and you can update your subscription preferences at the bottom of The River’s EDGE newsletter.

I received a touching patient story in the mail. Can I read more?

We are so glad that Humber’s patient stories resonate with our community, and are always grateful for the patients who share their stories to help us raise money for Humber River Hospital. Our patient stories can be found on our blog, where you can browse blog posts chronologically or by Program of Care. Sometimes we’re able to share happy patient updates like our recent blog post on five babies who spent time in Humber’s NICU.

If you would like to share your story for a mailing, please contact Saneh at sansingh@hrh.ca.